These Terms and Conditions govern the use of Sky Century’s online platforms, www.skycentury.co.nz and www.nzbookings.com, as well as all services offered at Sky Century’s physical booking centres located in Hilton Queenstown and DoubleTree by Hilton. By using any of Sky Century's services, whether online or in-store, you are agreeing to comply with these terms. These terms and conditions ensure a clear understanding of the rights, obligations, and policies relating to your purchases, bookings, and engagements with Sky Century.
- Scope of Products and Services
Sky Century offers a wide range of tourism and activity-related services both online and offline. These include but are not limited to:
- Activities Vouchers: These are vouchers specific to individual experiences offered by Sky Century.
- Tickets: Entry passes or coupons for attractions, events, tours, shows, or parks.
- Gift Vouchers: Vouchers that hold a monetary value and can be used to purchase activities or services on both www.skycentury.co.nz and www.nzbookings.com.
- Bookings: Instant bookings made through Sky Century’s websites or physical booking centres, irrespective of payment type.
The aforementioned products and services are collectively referred to in this document as "Sky Century Products."
- Purchases and Acceptance of Terms
By purchasing or using any Sky Century product or service, whether via the website or at our physical booking centres, you agree to be legally bound by these Terms and Conditions. Please do not proceed with any purchases until you have thoroughly reviewed and accepted these terms.
When purchasing on behalf of another individual (e.g., buying an Activities Voucher or a Gift Voucher for someone else), you confirm that you have the authority to provide their personal information and that Sky Century may use this information as outlined in its privacy policy, including delivery of purchases via email.
- Physical Booking Centres
Sky Century operates two physical booking centres in Queenstown, located at the DoubleTree by Hilton and the Hilton Queenstown Resort. These centres offer customers the ability to book activities, purchase vouchers, and gain access to tourism-related services. Purchases made at these locations are subject to the same Terms and Conditions as online purchases. All bookings made in-store are considered final once confirmed by Sky Century staff.
- Payment and Booking Confirmations
Bookings for Sky Century products, whether made online or in-store, are only confirmed upon receipt of full payment. Sky Century reserves the right to cancel any booking if payment is not received within the specified timeframe. Bookings are not finalised until you receive a confirmation email titled "Booking Confirmation."
Sky Century also reserves the right to cancel bookings for reasons including, but not limited to, payment failures, incorrect booking details, or unforeseen service interruptions from the activities provider.
- Cancellation and Rescheduling Policies
Each activity provider that Sky Century partners with has its own cancellation policy, which you must adhere to. Cancellation terms for each activity can be found on the specific product page of the Sky Century website or will be provided at the physical booking centre. If you need to cancel your booking, you may be subject to cancellation fees, and, depending on the time of cancellation, you may not receive a refund or credit.
If the activity provider cancels an activity due to unforeseen circumstances such as weather or insufficient participants, you will have the option to reschedule for an alternative date or receive a credit towards future bookings. Sky Century will assist in this process but is not liable for travel, accommodation, or other associated costs in the event of cancellations by the provider.
For cancellations made within 72 hours of the activity start time, no refund or credit will be issued. 'No shows' on the day of the activity will result in the forfeiture of 100% of the booking amount.
- Change & Cancellation Protection (CCP)
Sky Century offers an optional Change & Cancellation Protection (CCP) plan, which allows customers to modify or cancel bookings up to 72 hours prior to the scheduled activity without incurring additional fees. If a customer cancels a booking covered by CCP, they will receive a 100% credit to be used towards future bookings or a refund, subject to a 15% administration fee.
Please note that CCP does not cover out-of-pocket expenses such as travel or accommodation, nor does it replace travel insurance. CCP can only be purchased at the time of booking and cannot be added retroactively. It is non-refundable.
- Vouchers and Gift Cards
Sky Century offers both specific Activities Vouchers and Gift Vouchers. Gift Vouchers can be used towards any activity or service on the Sky Century or www.nzbookings.com websites or at Sky Century booking centres. Vouchers are valid for 24 months from the date of issue and are non-redeemable for cash. Vouchers must be used before their expiration date, and any remaining balance cannot be carried forward beyond this period.
In the event of a lost, stolen, or damaged voucher, customers may request a replacement provided the voucher has not been used and the recipient can provide proof of purchase. However, Sky Century reserves the right to deny any such requests if sufficient proof is not provided.
- Voucher Delivery and Issues
All vouchers are typically delivered via email. It is the customer's responsibility to ensure the correct email address is provided. Sky Century is not responsible for delayed, lost, or misdirected vouchers due to incorrect email information. If you do not receive your voucher, please contact Sky Century immediately, and we will assist in resolving the issue.
- Prices and Transaction Fees
All prices listed on the Sky Century website and in-store include Goods and Services Tax (GST) at 15%. Sky Century reserves the right to adjust prices without prior notice. Any transaction fees associated with different payment methods will be clearly displayed at the time of purchase. In the event that a product is incorrectly priced, Sky Century will notify the customer and provide the option to either pay the correct price or cancel the order and receive a full refund.
- Liability of Sky Century and Activity Providers
Sky Century acts as an agent for independent activity providers who deliver the experiences purchased through our platforms. Sky Century is not responsible for any issues, accidents, or failures that occur during the activity. In cases where the provider fails to deliver the service, Sky Century will work with the customer to seek a resolution, but ultimate responsibility lies with the provider.
Sky Century's liability is limited to the value of the booking or voucher purchased. We do not accept liability for any damages, losses, or additional costs incurred by the customer beyond the cost of the booking or voucher.
- Weather-Dependent Activities
Many of the activities offered by Sky Century are subject to weather conditions. Customers are responsible for confirming with the activity provider whether weather conditions will impact the activity. In the case of adverse weather, the provider may reschedule the activity at no additional cost. If rescheduling is not possible, Sky Century will work with the customer to offer credit or an alternative experience.
- Insurance and Risk
Certain activities offered by Sky Century are considered high-risk. Customers are encouraged to purchase additional travel or activity insurance. Activity providers are responsible for maintaining appropriate public liability insurance, but Sky Century does not guarantee or warrant the insurance coverage provided by the activity providers.
Sky Century does not assume liability for any accidents, injuries, or damages that occur during participation in an activity. Customers should independently verify the need for additional insurance coverage.
- Promotional Offers and Discount Codes
From time to time, Sky Century may offer promotional discounts and codes for use on its website or at its booking centres. These offers are subject to the following conditions:
- Discount codes must be applied during the checkout process.
- Codes cannot be combined with other offers or applied to previous purchases.
- Each code may have its own specific terms, including minimum spend requirements, expiration dates, and usage limits.
Sky Century reserves the right to withdraw promotional offers without notice and to disqualify users who violate the terms of use.
- Reviews and Customer Feedback
Sky Century encourages customers to leave reviews about their experiences. By submitting a review, you grant Sky Century the right to use, modify, and publish your feedback for marketing purposes. Reviews must be submitted in good faith, and customers must not post defamatory, misleading, or inappropriate content. Sky Century reserves the right to edit or remove reviews that violate these terms.
- Copyright and Intellectual Property
All content on the Sky Century websites and booking centres, including but not limited to text, graphics, images, and logos, is protected by copyright. No part of the content may be reproduced, distributed, or used without the express written permission of Sky Century.
- Privacy and Data Protection
Sky Century is committed to protecting customer privacy and ensuring the security of personal data. In the event of a security breach involving personal information, Sky Century will notify affected individuals and work to rectify the situation promptly.
All personal information collected through Sky Century’s websites or booking centres is handled in accordance with our privacy policy, which is available upon request.
- Modifications to Terms and Conditions
Sky Century reserves the right to amend or update these Terms and Conditions at any time without prior notice. It is the customer’s responsibility to review these terms periodically for any changes. Continued use of Sky Century services after modifications constitutes acceptance of the updated Terms and Conditions.
Contact Us
For questions, inquiries, or further clarification regarding these Terms and Conditions, please reach out to us at:
Email: info@nzbookings.com
Phone: +64 3 451 0099
Address: Sky Century Booking Centre, DoubleTree by Hilton Hotel Queenstown, 8 Alpine Lakes Drive, Kawarau Falls, Queenstown 9300, New Zealand.